Refund Policy

1. Overview

This policy explains when you're eligible for a refund on a KwikShiksha payment. It applies alongside our Terms of Service.

2. How billing works today

KwikShiksha is a single ₹299 plan that unlocks 30 days of access per payment. It does not currently auto-renew — each payment is a one-time purchase for that 30-day period, made through Razorpay.

3. When you're eligible for a refund

You can request a full refund if:

• You were charged more than once for the same subscription period (duplicate payment);
• Payment was deducted but your account was never granted access due to a technical error on our end;
• You request a refund within 48 hoursof payment and haven't completed more than one full lesson during that period.

4. When a refund won't be given

Refunds are generally not available if:

• You simply changed your mind after meaningfully using the lessons (more than one lesson completed, or after the 48-hour window in Section 3);
• Your access was suspended or terminated for violating our Terms of Service;
• You no longer wish to renew — since there is no auto-renewal, you can simply choose not to make another payment (see our Terms, Section 5).

5. Failed or duplicate payments

If money was deducted from your account but Razorpay shows the payment as failed, or you were charged twice for the same order, email us with your payment reference and we will investigate and refund the extra amount once confirmed with Razorpay.

6. How to request a refund

Email support@kwikshiksha.in with the email address used on your account and your payment reference (from your Razorpay receipt). We aim to respond within 2 business days.

7. Refund processing time

Approved refunds are issued to your original payment method via Razorpay. Depending on your bank or payment method, refunds typically take 5–7 business days to appear, though some banks may take longer.

8. Contact

Questions about this policy? Reach us at support@kwikshiksha.in.